FAQ's

Frequently Asked Questions (FAQ’s)

Welcome to Lux Gold Haven — where craftsmanship meets elegance. Below you’ll find answers to our most commonly asked questions.

1. What types of products do you offer?

We specialise in high-quality décor and handmade creations. Our main collections include:

  • Handcrafted Décor – Uniquely designed pieces made by skilled artisans.

  • Machine Décor – Perfectly crafted modern decorative items.

  • Hotel & Office Décor – Elegant solutions for professional spaces.

  • Seasonal Décor – Exclusive items for festive and seasonal occasions.

2. Where can I purchase Lux Gold Haven products?

Our products are exclusively available on our official website:
👉 www.luxgoldhaven.com

3. Which payment methods do you accept?

We use Mollie as our secure payment gateway.
Currently, we accept the following cards:

  • American Express

  • Cartes Bancaires

  • Maestro

  • Mastercard

  • Visa Electron

All payments are processed securely for your protection.

4. Do you offer returns or refunds?

We do not accept returns or refunds, except in cases where the item arrives damaged or defective.

If your order is damaged during shipping:

  • Contact us within 3 days of receiving your order.

  • The item must be unused, in its original packaging, and returned in the same condition.

  • Once inspected and approved, we will send a replacement at no additional cost.

All other sales are final and non-refundable.

5. How can I contact Lux Gold Haven?

For any assistance, order updates, or product inquiries, please reach us at:
📧 support@luxgoldhaven.com
We aim to respond within 24–48 hours (Mon–Fri).

6. Do you ship internationally?

At the moment, we primarily serve customers within the UK and EU. Please refer to our checkout for shipping availability to your location.

7. How can I track my order?

Once your order is dispatched, you’ll receive a confirmation email with a tracking link. You can follow your delivery status easily through that link.

8. Are your products handmade?

Many of our items, especially those in the Handcrafted Décor range, are handmade by skilled artisans using premium materials. Each piece may vary slightly, making it truly unique.